HandBrake
The open source video transcoder

Reporting a Problem


Community Support

We provide extensive feature documentation and guides which covers everything from getting started to advanced features in HandBrake.

If you've got a question, feel free to join in on our community forums or connect with us on our IRC channels #handbrake and #handbrake-dev. These IRC channels are on the on the Freenode Network.

Please be aware HandBrake is a hobby project so it is not possible to offer one-on-one help by email or phone!

Reporting a bug

If you find a bug or some unexpected behaviour, please raise an issue in our bugs forum or the Github Issue Tracker if you have an account there.

Please provide as much information as possible and don't assume we already know about it.

Tell us:

  • What version of HandBrake you are using and where you downloaded it from.
  • What platform you are running (i.e. Windows, Mac, Linux etc) and what version.
  • Provide a the full activity log for the scan and/or the encode process. If the log is too big for the forum, try pastebin.com or pastebin website of your choosing.
  • If there is a system crash report, please also post this.
  • What other applications where you using at the time?
  • Is the problem reproducible? If yes, what steps did you take to reproduce it?
  • If your having a problem with a particular file, a short small sample of it that reproduces the problem is often helpful.

Requesting a Feature

If you have an idea or suggestion for HandBrake, then you can let us know in the feature requests forum or the Github Issue Tracker if you have an account there.

Contacting Us

If you wish to get in touch for any other reason, then please fill out the form below:

Please be aware HandBrake is a hobby project maintained by it's contributors in their free time so it is not possible to offer one-on-one help.

This contact form is for raising issues with this website, your community accounts, security, or critical HandBrake related issues only!

Thanks,
The HandBrake Team
Name:
Email:
Subject:

Describe your issue in as much detail as possible:
Please fill out the following to verify your a person:


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